Effective Date: June 23, 2026

At ExPro Media, we are committed to delivering high-quality digital services, web solutions, and professional consulting. We value transparency and strive to ensure every client is satisfied with the services provided.

Digital Services & Custom Projects
Due to the nature of custom digital work, payments made for services such as website design and development, AI solution implementation, consulting, branding, maintenance, and related digital services are generally non-refundable once work has commenced.

However, if a project has not yet started, a refund request may be considered within 48 hours of payment, subject to any administrative, processing, or third-party costs already incurred.

Digital Products
All sales of downloadable digital products, templates, guides, eBooks, reports, and similar digital resources are considered final and are not eligible for refunds once access has been granted or the product has been downloaded.

If you experience technical issues accessing a purchased product, we will work promptly to resolve the issue or provide an alternative means of access.

Subscription Services
For recurring services or maintenance plans, cancellation requests must be submitted before the next billing cycle. Payments already processed for the current billing period are generally non-refundable unless otherwise stated in a specific service agreement.

Exceptional Circumstances
We understand that unique situations can arise. Refund requests submitted under exceptional circumstances will be reviewed on a case-by-case basis and handled fairly and reasonably.

Contact Us
If you have questions regarding this Refund Policy or wish to discuss a refund request, please contact us:

Excelsiors ProMedia Limited
Website: www.expromedia.com.ng
Email: info@expromedia.com.ng
Tel.: +234 806 502 8440

We believe in building long-term relationships with our clients and will always make reasonable efforts to resolve concerns professionally and amicably.